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Reason Codes.

Chargeback Reason Codes

30                      Services Not Provided or Merchandise Not Received
41                      Cancelled Recurring Transaction
53                      Not as Described or Defective Merchandise
57                      Fraudulent Multiple Transactions
60                      Requested Copy Illegible
62                      Counterfeit Transaction
70                      Account Number on Exception File
71                      Declined Authorization
72                      No Authorization Obtained
73                      Expired Card
74                      Late Presentment
75                      Cardholder Does Not Recognize the Transaction
76                      Incorrect Transaction Code
77                      Non Matching Acct Number
78                      Service Code Violation, Did not Obtain Authorization (International Only)
79                      Requested Transaction Information Not Received
80                      Incorrect Transaction Amount or Acct Number
81                      Fraudulent Transaction - Card Present
82                      Duplicate Processing
83                      Fraudulent Transaction - Card Not Present
85                      Credit Not Processed
86                      Paid by Other Means
90                      Services Not Rendered - ATM or VisaTravel Money Transactions
93                      Risk Identification Service (RIS)
96                      Transaction Exceeds Floor Limit

 

Retrieval Request Reason Codes

28                      Cardholder Requests Copy Bearing Signature
29                      Request for T&E Documents
30                      Cardholder Dispute - Cardholder Requests Draft
33                      Legal Process or Fraud Analysis
34                      Repeat Request for Copy

Chargeback Reason Codes

4801                  Requested Transaction Information not Received
4802                  Requested/Required Information Illegible or Missing
4803                  Documentation Received Invalid/Incomplete
4804                  Duplicate Processing
4807                  Warning Bulletin Filed
4808                  Requested/Required Authorization Not Obtained
4812                  Account Number Not on File
4831                  Transaction Amount Differs (Authorization to Settlement)
4834                  Duplicate Processing
4835                  Card Not Valid or Expired
4837                  No Cardholder Authorization
4840                  Fraudulent Processing of Transaction
4841                  Cancelled Recurring Transaction
4842                  Late Presentment
4846                  Correct Transaction Currency Code Not Provided
4847                  Exceeds Floor Limit - Not Authorized and Fraudulent Transaction
4849                  Questionable Merchant Activity
4850                  Credit Posted as a Purchase
4853                  Merchandise/Services Not as Described
4854                  Cardholder Dispute Not Elsewhere Classified (US Only)
4855                  Non-receipt of Merchandise
4856                  Defective Merchandise
4857                  Card Activated Telephone Transaction
4859                  Services Not Rendered
4860                  Credit Not Processed
4862                  Counterfeit Transaction Magnetic Stripe POS Fraud
4863                  Cardholder Does Not Recognize - Potential Fraud (US Only)
4870                  Chip Liability Shift
4871                  Chip & PIN Liability Shift
4905                  Invalid Acquirer Reference Data on Second Presentment

 

Retrieval Request Reason Codes

43                      Legal/Fraud Imprint Verification
42                      Potential Chargeback or Compliance Documentation
41                      Legal/Fraud Signature Verification
24                      Cardholder Inquiry – Unspecified/Other
23                      Cardholder Inquiry – Needs for Personal Records
22                      Cardholder Inquiry –Disagrees with Billing
21                      Cardholder Inquiry –Does Not Recognize Transaction
05                      Cardholder Does Not Agree with Amount Billed

Chargeback Reason Codes

AL                     Cardholder challenges the validity of an airline Card Sale
AP                     Automatic Payment Dispute
AW                    Altered Amount Dispute
CA                     Cash Advance Dispute other than Discover Network ATM Transaction
CD                     Credit Posted as Card Sale
CR                     Cancelled Reservation
DA                     Merchant Received Declined Authorization Response
DP                     Duplicate Processing               
EX                     Expired Card
IC                      Illegible or Missing Transaction Documentation
IN                     Invalid Card Number
IS                      Documentation in response to Retrieval Request Missing Valid/Legible Signature
LP                     Late Presentment
NA                    Merchant Did Not Obtain Positive Authorization Response
NC                    Not Classified - Cardholder challenges sale and no other Reason Code applies
RG                    Non-receipts of Goods or Services
RM                    Quality of Goods or Services Dispute
RN1                  Additional Credit Requested
RN2                  Credit Not Received
SV                    Prepaid/Gift card Transaction Dispute, Merchant Did Not Obtain Positive Auth Response
TF                    Violation of Operating Regulations
UA01                No Authorization Request from Merchant
UA02                Issuer Provided Declined Authorization
UA03                Amount Billed Exceeds amount Authorized by Issuer
UA11                Swiped Card Transaction - No Signature Obtained
UA12                Swiped Card Transaction - Invalid Signature
UA18                Swiped Card Transaction - Illegible Copy of Receipt
UA21                Keyed Card Transaction - No Signature Obtained
UA22                Keyed Card Transaction - Invalid Signature
UA23                Keyed Card Transaction - Invalid Card Imprint
UA28                Keyed Card Transaction - Illegible Copy of Transaction Documentation
UA31                CNP Transaction - Invalid Proof of Delivery
UA32                CNP Transaction - Merchant did not perform AVS or CID check
UA38                CNP Transaction - Illegible Copy of Transaction Documentation
UA99                Non-Compliance with Operating Regulations

 

Retrieval Request Reason Codes

UA10                Request Receipt from Card Present Transaction
UA20                Request Documentation from Keyed Card Transaction
UA30                Request Documentation for Card Not Present Transaction
TNM                 Cash Advance Dispute – Does Not Recognize Transaction
P                      Cash Advance Dispute – Does Not Recognize Location Withdraw occurred
N                      Cash Advance Dispute – Present at ATM but Funds not Received
DP1                  Cash Advance Dispute – Duplicate Processing
AL                     Cardholder challenges the validity of an airline Card Sale (Code used for CBs and RRs)
AP                     Automatic Payment Dispute (Code used for CBs and RRs)
AW                   Altered Amount Dispute (Code used for CBs and RRs)
CA                     Cash Advance Dispute other than Discover Network ATM Transaction (Code used for CBs and RRs)
CD                     Credit Posted as Card Sale (Code used for CBs and RRs)
CR                     Cancelled Reservation (Code used for CBs and RRs)
DP                     Duplicate Processing (Code used for CBs and RRs)  
NC                     Not Classified - Cardholder challenges, no other Reason Code applies (Code used for CBs and RRs)
RG                     Non-receipts of Goods or Services (Code used for CBs and RRs)
RM                    Quality of Goods or Services Dispute (Code used for CBs and RRs)
RN1                   Additional Credit Requested (Code used for CBs and RRs)
RN2                   Credit Not Received (Code used for CBs and RRs)

Chargeback Reason Codes

A01                        Amount Differs from Authorization to Settlement
A02                        Did Not Receive Valid Authorization Approval
A03                        Valid 6 digit Authorization code Not Provided
A04                        Valid Authorization Not Obtained – You were advised to call AmEx directly
A05                        Authorization Approval Code Not on Record
A06                        Overlimit Authorization Approval Not Obtained
A07                        Authorization Was Declined
A08                        Charge submitted After Authorization Expired (Valid 30 days)
A09                        Charge submitted After Authorization Expired (Valid 30 days)
A10                        Transaction did not Receive Valid Approval
C01                         Credit Agreed to Provide Cardholder Not Received
C02                         Credit Agreed to Provide Cardholder Not Received
C03                         Credit Agreed to Provide Cardholder Not Received
C04                         Cardholder Provided Proof Merchandise Returned
C05                         Cardholder Provided Proof Order Cancelled
C06                         Credit Not Processed, Contact Cardholder for Reimbursement
C07                         Disputes Return Policy, Contact Cardholder
C08                         Merchandise Not Received
C09                         Services Not Rendered
C10                         Discontinue Recurring Billing – Second Contact/Notice
C11                         Cardholder Claims Charge Greater than what they Signed for
C12                         Cardholder Claims Charge Greater than what they Signed for
C13                         Cardholder  Paid by Other Means
C14                         Cardholder Provided Proof Paid by Other Means
C15                         Cardholder Provided Proof Paid by Other Means
C16                         International Card - Can't Charge for this good/service
C17                         AmEx Card Not Valid In US
C18                         Reservation Cancelled - Credit Due
C19                         Double Billing – Charged for No Show and Reservation
C25                         Cardholder received Merchandise (Positive Signal)
C26                         Discontinue all Future Billings to this Account
C27                         Cardholder No Longer Disputes Charges (Positive Signal)
C28                         Charge Submitted After You Were Advised to Discontinue Future Billing
C29                         Supporting Documentation Provided by Merchant shows Overcharge
F01                         Did Not Receive Valid Authorization Approval for Amount of Charge
F05                         No Signature, Swipe or Imprint when Merchandise/Tickets Picked up
F06                         Client information does not match Cardholder info
F08                          Unable to Support “Signature on File” charge, Contact Cardholder for Payment
F10                         Did not receive Full Mag Stripe Data
F11                         Signature is not that of Cardholder’s
F12                         Signature Misspelled
F13                         Signature differs from name on card, possible double imprint or switched cards
F14                         Cardholder Signature was Not Obtained
F15                         Self Directed Charged and Signed Documentation not Available
F16                         Customer didn't Place Order - Goods Never Received - Not Shipped to Billing Address
F17                         Tickets Sent to address other than Cardholder address and Not Received
F18                         Merchandise not shipped Cardholder billing address and Cardholder disputes billing
F19                        Cardholder Claims Merchandise Not Received and was not sent to Billing Address
F20                         Expired Card
F21                        Card Not Valid
F22                         Card Expired or Not Yet Valid
F23                         Card Expired when Ticket was Accepted
F24                         Multiple Charges
F25                         Did Not Receive Authorization Approval for Total Amount Charged
F26                         Name Provided on Transaction is Not Cardholder Name
F27                         Supporting Documentation Does Not Bear Cardholder’s Name
F28                         Cardholder Claims Fraudulent Use of Cards for Mail or Electronic Tickets Order
FR1                         Establishment on Full Recourse/Immediate Chargeback Program
FR2                         Establishment on Full Recourse/Immediate Chargeback Program
FR3                         Cardholder has No Knowledge of Charge after Supporting Documents Provided
FR4                         Establishment on Immediate Chargeback Agreement, Discontinue Future Billings
FR5                         Establishment on Immediate Chargeback Program, Disputed Charges Debited
FR6                         Establishment on Partial Immediate Chargeback Agreement, Discontinue Billings
FR40                      Establishment on Immediate Chargeback Agreement, Discontinue Future Billings
M01                       Chargeback Authorization Received and Processed
M02                       Processed Credit Establishment Requested
M05                       Credit Authorized but Cardholder Does Not Agree to Amount
M07                       Cannot Bill Cardholder from (Hotel) Room Damages
M08                       Cannot Bill Cardholder from Damages, Goods and Services Only
M09                      Your Contract with AmEx does Not permit billing for Damages
M15                       Account No Longer Active, Discontinue Future Billings
M16                       Charge Incurred after Account was Cancelled
M17                       Cardholder’s Account Cancelled at time Charge was Incurred
M18                       Second notice of Inactive Account, Discontinue Future Billings
M30                       Submitted file not processed because it appears to be Duplicate
M32                       Processed Adjustment to your Account
M34                       Establishment Not on CARDeposit Program and you may Not Bill this type of charge
M35                       Unspecified or Other Adjustment (Explanation Included)
M36                       Unspecified or Other Adjustment
M37                       Credit must be processed to Cardholder’s AmEx account, contact Cardholder directly
M41                       Support has been provided to Cardholder who still denies charge, Affidavit provided
M47                       Cardholder had no Knowledge of charge
M48                       Chargeback Reversed (Positive Signal)
P01                        Transaction submitted for invalid/incorrect Account number
P02                        Transaction submitted for invalid/incorrect Account number
P05                        Transaction Processed in Wrong Amount
P06                        Charge Submitted Late
P07                        Charge Not Submitted in Reasonable Time after Charge was incurred
P08                        Cardholder Claims Same Transaction Posted Twice on Account
P10                        AmEx Records Indicate Duplicate Billing
P11                        Cardholder Claimed Duplicate Billing and you did Not Provide Support for all Charges
P14                        Invalid Charge, Account Number not Assigned to AmEx Cardholder
P15                        Complete Response/Documentation Not Received with Specified Time Frame
P16                        Original Response to Inquiry not Received with Specified Time Frame
P17                        Missed Deadline to Supply Documentation for Representment
P18                        Response Received but Not Agreed Credits, Credit Amount Debited
P19                        Charge Submitted on Invalid Plastic Number
P20                        Credit Submitted on Invalid Plastic Number
P21                        Transaction was Submitted on a Test Account Number
R01                        Full Shipping Information Not Provided on Proof of Delivery
R02                        Delivery Address not Provided as Requested
R03                        Insufficient Documentation - Itemized Receipt
R04                        Reply Did Not Address Cardholder Dispute
R05                        Cannot Bill Cardholder Account for Check that has been Returned
R06                        Customer didn't Place Order & Goods Never Received, No Knowledge of Phone/Address provided
R07                        Delivery Address and Signed Proof of Delivery Not Provided
R10                        Supporting Documentation Provided Did Not Include Name and/or Signature
R13                        Second Inquiry to Request Information Regarding Charge
R14                        Response to Inquiry Not Received within time frame
R15                        Documentation/Support Agreed to Not Received
R17                        Documentation/Support Received After Debit has been Made, Non-Reversible
R20                        Did Not Receive Reply, with Signed Proof of Delivery you may re-bill Cardholder
R21                        Reply Received After AmEx charged your Account
R22                        Support Received and Chargeback Reversed (Positive Signal)
R23                        Terms and Conditions and/or Proof of Usage by Cardholder Not Provided
S01                         Request for Chargeback Reversal Reviewed and Denied – Account Not Credited
T01                         Issuer Provides Proof Tickets were Returned and Cardholder did not Receive Credit
T02                         Tickets were voided and Cardholder Credit Not Received
T03                         Tickets are mirror images tickets
T04                         Lost Ticket Review Period Elapsed, Cardholder Credit Not Received
T05                         Charges not Authorized, made by passenger other than by Cardholder

 

Inquiry / Retrieval Request Reason Codes

003                         Credit Not Received for Tickets/Vouchers
004                         Request Reshipment of Tickets Not Received
007                         Billing was to be in Installments - Credit Due
009                         Customer Requests Return Instructions/Pickup
010                         Partial Credit Received - Remaining Credit Due
011                         Customers Requests Waiving Cancellation Fee - Credit Due
012                         Charged Billed Twice in Error
015                         Requests Credit for Exchange Fee
016                         Requests Credit for Damaged Merchandise
018                         Requests Credit for Overcharge
020                         Claims Cancelled Service - Requests Credit and Discontinue Future Billings
021                         Claims Cancelled Service - Issue Credit or Provide Cancellation Policy and Discontinue Billing
022                         Claims Cancelled Membership - Requests Credit and Discontinue Future Billings
024                         Damaged Merchandise, Requests Return
027                         Order Canceled – Issue Credit or Provide Cancellation Policy/Proof of Delivery
028                         Membership Cancelled in Writing – Issue Credit/supply signed Cancellation Policy & discontinue
029                         Membership Expired – Issue Credit or supply signed contract with renewal policy/expiration date
030                         Defective Merchandise - Credit Requested
031                         Deposit on Vehicle not Purchased, Issue Credit or provide Signed Agreement
033                         Cardholder Does has No Knowledge of Charges, Provide support and itemization or Issue Credit
040                         Service / Membership Cancelled - Credit Requested or Proof of Usage
041                         Unable to contact/cancel - Discontinue Charges
042                         Customer Claims Alternate Bill Arrangement – Requests Credit and Discontinue Future Billings
043                         Request to Cancel Service – Contact Customer Directly
044                         Requests Cancellation of Service – Provide Cancellation instructions/authorization
045                         Requests Replacement for Damaged Merchandise
048                         Requests Replacement for Damaged Merchandise
049                         Deposit on Vehicle not Leased – Issue Credit or Provide signed Agreement
059                         Requests Repair of Damaged Merchandise
060                         Requests Repair of Defective Merchandise
061                         Credit should have been Charge – Bill Customer
062                         Charge should have been Credit – Issue Full Credit
063                         Dissatisfied w/ Good/Service - Credit Requested
070                         Dissatisfied w/ Repair Work on Vehicle - Credit Requested
071                         Requests Credit for Personal Property Damage (Moving services) – Credit Requested
072                         Cardholder has no Knowledge of Billing and it has Wrong Signature
073                         Reservation not Guaranteed, was to be Cancelled - Credit Requested
076                         Cancelled Service - Issue credit or provide copy of agreement and Discontinue Future Billings
077                         Request to Return Merchandise – Provide Return Instructions
078                         Invalid Plastic Number, Provide Valid Number to avoid Chargeback
079                         Invalid Plastic Number, Provide Valid Number to avoid Chargeback
080                         Cancelled Time Share - Credit Requested or provide copy of signed agreement
082                         Customer has No Knowledge of Credit to their Account
083                         Referenced Customer Deceased
086                         Discontinue billings to this Inactive Account
087                         Issue Credit and Discontinue Billing to Inactive Acct
089                         Alternative Billing Arrangements – Credit Requested or provide supporting documentation
090                         Membership/Service Paid in Full – Credit Requested and Discontinue Future Billings
091                         Cancellation Made within Allowable Time - Credit Requested
093                         Cardholder Does Not Recognize Charges
094                         Cardholder Does Not Recognize Charges
095                         Cancelled Service – Credit Requested or provide signed proof serviced were rendered
097                         Customer Requests Credit for Unauthorized Charges
099                         Class/Course Cancelled - Credit Requested
107                         Facility No Longer Open – Credit Requested and Discontinue Future Billings
110                         Calls associated with charges Connected to Wrong Number
117                         Call associated with charges was Cut-off
119                         Cardholder has No Knowledge of CARDeposit Billing – Requests Credit
120                         Requests Credit for Overcharge for Vehicle Rental
121                         Requests Credit for Rental Vehicle did not perform properly
122                         Cardholder has No Knowledge of Vehicle Rental – Issue Credit
123                         Cardholder has No Knowledge of Vehicle Rental – Issue Credit
124                         Customer Requests support for Charges
125                         Cardholder has No Knowledge of Vehicle Rental – Issue Credit
127                         Cardholder Does Not Recognize Charges, Provide Documentation or Issue Credit
128                         Cardholder Claims they did Not Authorize Charges, Provide Documentation or Issue Credit
129                         Cardholder Does Not Recognize Charges, Provide Documentation or Issue Credit
130                         Requests Credit for Deposit not Deducted from Rental Billing
131                         Charge was to be Billed Directly to Insurance company
132                         Customer Billed Twice from separate business addresses
133                         Billed Twice for same Purchase
134                         Customer Claims Portion of Charge was a Deposit
136                         Customer Claims Charge was for Deposit
141                         Customer Claims Charge was Deposit on Vehicle Returned
143                         Customer Claims Flowers ordered Not Received
146                         Disputed Merchandise Returned but 2nd charge processed instead of credit
147                         Customer Claims Billing Paid by Insurance Company
150                         Returned Damaged Merchandise - Provide Documentation or Issue Credit
151                         Returned Damaged Merchandise and Requests Replacement or Credit
152                         Received & Returned Incorrect Merchandise, Provide Documentation or Issue Credit
153                         Received & Returned Incorrect Merchandise and Requests Replacement or Credit
154                         Cancelled Order - Provide Documentation or Issue Credit
155                         Merchandise not Received - Provide Documentation or Issue Credit
156                         Merchandise not Received – Issue Credit and Rebill Upon Delivery
157                         Returned Merchandise but not sent Replacement- Provide Documentation or Issue Credit
158                         Merchandise Returned, Provide Documentation or Issue Credit
159                         Customer Requests signed support and itemization for Charges
160                         Tickets/Vouchers not Ordered - Provide Documentation or Issue Credit
161                         Tickets/Vouchers Returned - Provide Documentation or Issue Credit
162                         Tickets/Vouchers Returned - Provide Documentation or Issue Credit
163                         Tickets/Vouchers Not Received - Provide Documentation or Issue Credit
164                         Tickets/Vouchers unused and Lost or Stolen - Provide Documentation or Issue Credit
165                         Tickets/Vouchers Lost or Stolen - Provide Documentation or Issue Credit
166                         Requests Credit for Payment made directly to establishment,
167                         Reservation Confirmed on Incorrect Date - Provide Documentation or Issue Credit
168                         Reservation Confirmed in Incorrect Location - Provide Documentation or Issue Credit
169                         Incorrect Conversion Rate Used - Provide Documentation or Issue Credit
170                         Cancelled Reservation - Provide Documentation or Issue Credit
171                         Assured Reservation Not Honored - Provide Documentation or Issue Credit
173                         Requests Credit for Duplicate Billing
174                         Customer Requests signed support and itemization for Charges
175                         Customer Requests Credit for a Charge
176                         Cardholder Does Not Recognize the referenced Charges
177                         Cardholder Claims Charge Unauthorized
178                         No Merchandise Ordered or Delivered - Provide Documentation or Issue Credit
179                         Cardholder Does Not Recognize Charge for Reservation
180                         Cardholder Does Not Recognize Charge for stay at Establishment.
181                         No Knowledge of Referenced No Show Charge
182                         Cardholder Question Charges for Damages at Establishment
183                         Cardholder Does Not Recognize Charges from Establishment
184                         Charges identified as Cash Advances - cannot be billed through AmEx
185                         Purchased but refused Delivery - Provide Documentation or Issue Credit
186                         Incorrect Merchandise - Issue Credit and provider Return Instructions
187                         Requests Replacement for Incorrect Merchandise
188                         Cardholder has no Knowledge of Charge, Requests Credit
189                         No Subscription Issues Received - Provide Documentation or Issue Credit
190                         No Subscription Issues Received – Request to begin Delivery
191                         Merchandise not Ordered or Received - Provide Documentation or Issue Credit
192                         Customer Requests signed support and itemization for Charges
193                         Charges Incurred at establishment are Fraudulent
194                         Charges Incurred at establishment are Fraudulent - Full Magnetic Stripe data not received
195                         Customer Doesn't Recognize charge and Requests signed support and itemization for Charges
196                         Cardholder Does Not Recognize Charges, Provide Documentation or Issue Credit
197                         Subscription Cancelled yet Billed - Provide Documentation or Issue Credit
198                         Subscription Never Ordered - Provide Documentation or Issue Credit
199                         Cardholder charged for both stay and no-show – Requests Credit for No-show
200                         Sent Claim Report and Request signed support and itemization for Charges
608                         Customer not disputing but requests signed support and itemization of charges
610                         Charge was to be to Third Party - Provide Documentation or Issue Credit
620                         Customer was under billed
656                         No Knowledge of Referenced No-Show/Assured Reservation Charge
657                         Requests Credit for Overcharge
658                         Claims Received  Multiple Billings in Error
671                         Billing was to be Complimentary Stay
672                         Customer Doesn't Recognize delayed charges - Provide Documentation or Issue Credit
673                         Billed Assured Reservation and Actual Stay - Credit Due for Assured Reservation
674                         Invalid or Incorrect Acct Number - Customer Doesn't Recognize Charge
675                         CARDeposit Billing was to be Applied to the Stay - Provide Documentation or Issue Credit
676                         Cancelled CARDeposit Reservation - Provide Documentation or Issue Credit
678                         Second Request for Credit on Billing
679                         Billed Twice for CARDeposit
680                         Customer Claims Overcharge - Provide Documentation or Issue Credit
681                         Guaranteed Reservation Cancelled within Guidelines - Provide Documentation or Issue Credit
682                         Cancellation of Membership - Provide Documentation or Issue Credit
683                         Charge Belongs to another Person due to AmEx cards being switched
684                         Charge was Paid in Cash - Provide Documentation or Issue Credit
685                         Customer Requests Copy of Signed Receipt
687                         Does Not Recognize Charge, Provide Documentation or Issue Credit
688                         Charge was to be Paid by Customer’s Company - Credit and Rebill Correct Party
689                         Reservation Made and paid by Third Party - Provide Documentation or Issue Credit
690                         Not Disputing Charges but requesting support and itemization
691                         Not Disputing Charges but requesting signed support and itemization
692                         Customer should have been billed for only one night - Provide Documentation or Issue Credit
693                         Customer Questions charge for Damages - Provide Documentation or Issue Credit
694                         Dissatisfactory Accommodations, Requests Credit
695                         Payment made directly to Establishment - Provide Documentation or Issue Credit
696                         Car Rental Cancelled - Provide Documentation or Issue Credit
697                         Claims Billed Twice for same Rental Vehicle - Provide Documentation or Issue Credit
698                         Customer Requests support for Rental Charges
699                         Customer should have been billed for only one night - Provide Documentation or Issue Credit
700                         Service Cancelled - Provide Documentation or Issue Credit
701                         Customer Requests Cancellation of Service- Discontinue Future Billings
702                         Customer Received Duplicate Credits
703                         Repair/Replacement was to be covered under warranty - Provide Documentation or Issue Credit
704                         Event Cancelled - Credit due for Tickets not used
705                         Tickets Cancelled - Provide Documentation or Issue Credit
706                         Customer Refused Delivery - Provide Documentation or Issue Credit
707                         Call Associated with Bill had poor transmission quality
708                         Call Associated with Bill was not completed/connected
712                         Services Not Rendered
713                         Duplicate Billing - Provide Documentation or Issue Credit
722                         Customer Does Not Recognize Charge for Stay - Provide Documentation or Issue Credit
723                         Payment made directly to Establishment - Provide Documentation or Issue Credit
730                         Issue Credit for Charge and Discontinue all Future Billings
792                         Customer has no Knowledge of charge - Credit and Discontinue Future Billings
800                         Customer No Longer Disputes Charge (Positive Signal)
R040                       Service/Membership Cancelled - Issue Credit and Discontinue Future Billings
R041                      Customer Unable to contact and Cancel Service - Discontinue Future Billings
R042                      Customer made Alternate Billing Arrangements - Provide Documentation or Issue Credit
R043                      Customer Requests Cancellation of Service - Contact Customer Directly
R044                      Customer Requests Cancellation Instructions/Authorization- Contact Directly
RM05                     Cardholder does not agree to amount billed
RM21                     Cardholder does not recognize
RM23                     Cardholder Requests Copy
RM41                     Require for Legal/Fraud Analysis
RM42                     Required for chargeback
S06                        Automatic Closure of Inquiry
V28                        Cardholder Requests Copy w/ Signature
V29                        Charge detail or rental agreement request
V30                        Cardholder requests copy
V31                        Required for chargeback
V32                        Original lost in transit
V33                        Required for legal/fraud analysis
V34                        Repeat request for copy
V35                        Written cardholder demand
V36                        Legal process specifies original
V37                        Previous copy illegible
V38                        Required for paper/handwriting analysis
V39                        Repeat request for original
V40                        Required for arbitration
V78                        Cardholder requests copy with signature
V79                        Charge detail or rental agreement request
V80                        Cardholder requests copy
V81                        Required for chargeback
V82                        Original lost in transit
V83                        Required for legal/fraud analysis
V84                        Repeat request for copy
V85                        Written cardholder demand
V86                        Legal process specifies original
V87                        Previous copy illegible
V88                        Required for paper/handwriting analysis
V89                        Repeat request for original
V90                        Required for arbitration